At Navi Designs, we strive to provide our customers with a seamless and satisfying shopping experience. Please take a moment to review our store policies regarding purchases, shipping, returns, and customer service.

 

Order Placement

• Orders can be placed online through our secure website.

• Upon placing an order, you will receive a confirmation email with your order details. Please review this information carefully.

• If there are any changes needed, kindly contact us within 24 hours of placing your order to ensure we can accommodate any modifications.

 

Payment Options

• We accept all major credit and debit cards, UPI payments, and digital wallets.

• Payments must be completed in full before your order is processed.

 

Shipping Policy 

• Domestic Shipping: Free shipping within India on all orders. Delivery typically takes 7-10 business days.

• International Shipping: We offer international shipping at a flat rate. Delivery times vary by location, typically between 10-15 business days.

• Once your order is dispatched, a tracking number will be provided via email.

• Please note that delivery times are estimates and can be affected by unforeseen delays or customs processing (for international orders).

 

Returns & Exchanges 

• Made-to-order or customized items: Due to the personalized nature of these items, they are non-returnable and non-refundable.

• Standard items: If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days of receiving the item, provided it is unworn, unwashed, and in its original condition.

• To initiate a return or exchange, please contact our customer service team. Return shipping charges are the responsibility of the customer unless the product is defective or incorrect.

 

Cancellation Policy 

• Orders may be canceled within 24 hours of placement for a full refund.

• After 24 hours, orders may not be canceled as processing will begin.

 

Customization & Alterations

• We offer customization services for select designs. Please contact us with your specific requirements, and we will do our best to accommodate them.

• Once customization begins, the item becomes non-returnable and non-refundable.

 

Product Care

• All our products are made from high-quality fabrics and materials. To ensure their longevity, we recommend following the care instructions provided with each garment.

• Dry cleaning is recommended for all lehengas and sarees to preserve their quality and color.

 

Privacy & Security

• Your privacy is of utmost importance to us. We do not store or share any personal payment information with third parties.

• All transactions are securely processed to protect your personal and financial details.

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Customer Support

• For any queries related to your order, customization requests, or general product information, please contact our support team via email at support@navidesigns.com or call us at +91 123 456 7890.

• Our support team is available from Monday to Saturday, 10 AM to 6 PM (IST).

 

Disputes

• In the rare case of a dispute, we will work with you to resolve any issues promptly. For further details, refer to our dispute resolution policy or contact customer service.